Great customer service – it’s simple in concept, but hard for many to achieve.
Many times, when pulled off, customers feel as though they’ve been treated “special” in some way.
It’s something that should be a given, but when done well, customers feel like you’ve gone above and beyond.
Looking for a point of differentiation? Be great at customer service.
[…] the concept of good customer service been completely lost? I couldn’t help but think, “I’ve spent a nice chunk of change with this […]