Great customer service shouldn’t be something that shocks you, but it probably does due to the fact that it happens so infrequently.
That being said, there is one organization that seems to have “great customer service” down pat… and that is Chick-fil-A. Now, eating there doesn’t exactly work with my get fit plan, but when I cheat it’s a place I like to frequent.
No matter if you dine in, or order at the drive-thru, you’re going to be greeted by someone saying “How may I serve you” (I think that’s what they say) and when you’re order is complete they’ll say “My pleasure.”
I’ve eaten at several different Chick-fil-A locations over the past few weeks, and every experience has been a good one. The staff is friendly, attentive and really seems to care that you have a good dining experience… they’re essentially doing their job, a job that so many organizations fail miserably at.
You can have the best marketing in the world, but a bad customer service experience can quickly wipe out the bells and whistles you’ve spent so much time and money developing.
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