This post could easily be part of my “Get Fit” series, but I’m not taking that route. Last night I continued my personal struggle… with pizza.
After sitting around for about 30 minutes and weighing the pro’s and con’s of doing so I opted to pick up the phone and call the local Pizza Hut (Randleman Rd location in Greensboro, NC). Needless to say, the conversation didn’t go very well. Here’s what I posted on Facebook after hanging up the phone,
“Wow. Just gave in and called Pizza Hut on Randleman Rd. Lady says, “We have a 2 hr wait, do you still want the pizza?” I say, “Wow, 2 hrs, what has you so backed up?” I was just curious b/c they’ve never been that backed up. She says, “Why you asking so many questions?””
Has the concept of good customer service been completely lost? I couldn’t help but think, “I’ve spent a nice chunk of change with this location and that’s how I’m treated…”
Unfortunately, we live in a time that good customer service is so hard to come by that it is often times perceived as great.
PS – No, I’m not proud of spending lots of money on pizza that is far from healthy – that’s a different conversation though.
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Its sad but true! I do feel that good customer service has been lost. You would think that with the current economic conditions, businesses would realize that they have to give superior customer service to help ensure that they make it. And with people loosing jobs left and right, employees would want to make sure that they provide the best service so when it comes time to layoff people, they are the one that get to keep their job.
Like I said last night, this is a lost art…this is also why Chick-Fil-A gets my business. They always respond to my requests with ‘My Pleasure’ and they are quick and if they ever do mess up, always apologetic. More businesses should follow the Chick-Fil-A model of customer service…maybe then they could afford to close on Sundays, too!
you eat PIZZA!!??
good points. customer service is always a good topic.